Social Games are all the rage these days. In a recent survey of consumers in the US and UK who play games on social networking platforms such as Facebook, it was found that more than 24% of respondents play social games regularly, indicating a total social gamer population of approximately 100 million in US and UK alone.
And contrary to prevailing stereotypes, the average social gamer is a 43-year old woman – yes, you read that right 43-year old woman! (for more on survey results, see this link)
So with a fast growing affluent user base, what does it take to succeed in Social Games? Here is an excellent Panel Discussion on what issues leaders in this space grapple with on a daily basis?
Excellent talk by Prof. Jesse Schell of Carnegie Mellon University on Psychology of Social Gaming and what drives player behavior in this area. Thanks to Social Networking, online Gaming (or Social Gaming as many call it) will grow exponentially in the next 3-5 years. Facebook games are a great example of things to come. Please listen to this enlightening talk by Prof. Jesse Schell:
As more marketers use Social Media channels for engaging their customers and prospects, it is becoming obvious that they will have to take on additional responsibility for not only creation of content, but also facilitate sharing or distribution of content through Social Media channels such as YouTube. Some notable examples of this approach are:
This raises an important question: Should Marketers behave like Media companies when it comes to Social Media? If yes, what additional skills will be required by those in the marketing department for this new task. And what is the role of an “agency” in this new “set-up”?
In my opinion, marketers should take on additional responsibility of content creation with the help of agencies and professionals/SMEs in the area. Marketers should also provide necessary tools and platform for their customers to discuss about their brands, share content and exchange ideas. Agencies should use their expertise to help marketers connect with customers.
Listen to what Jonah Bloom, former Editor at Advertising Age, has to say on this subject:
What to you think? Should Marketers behave like Media companies when it comes to Social Media? Please share your views and opinion:
Results of CMO Club Weekly Poll published on BW blog made some interesting reading. Question that was asked was “Which of your groups is best equipped to help you with your social media efforts today?” 114 CMOs responded:
65.6% In House
15.6% Interactive Agency
9.4% PR Firm
9.4% Social Media Agency
0% Creative/Ad Agency
Why majority of respondents preferred In House Agency rather than entrusting the work to outside firms?
Answer lies in the fact that Social Media is still a very new subject and unexplored medium – constantly evolving. More importantly, Social Media/Interactive/PR/Creative/Ad agencies have not done a good job of defining their offerings and articulating them well to clients. And in absence of any well defined service offerings from agencies, clients prefer to do Social Media in-house.
What Can agencies do to remedy the situation?
Come out with well defined service offerings
Articulate their service offerings well to clients
Offer a result oriented approach to induce clients to try out Social Media
Hire best available talent who understand Social Media well and how to leverage it for Brand Promotion
Agencies will have to take a lead on this and guide their clients. Early birds will get the best returns! What do you think?
Watch this video for what three visionary CEOs have to say about Social Networking:
John Chambers, Chairman and CEO, Cisco: “Social Networking is transforming companies. It is the future of Business Productivity, Health Care, Education and Entertainment.”
Indra Nooyi, CEO, Pepsico: “Global company with global brands and reputation can use it as a force for good.”
Jeffrey Joerres, President and CEO, Manpower: “When it comes to Social Networking, it is a major trend towards what will be a very standard everyday stuff.”
This very clearly highlights the fact that Social Media and Social Networking are not a fad, but for real, are here to stay and will become mainstream in near future. Social Business is not just another way of doing business, it is THE way business will be conducted.
I strongly recommend that all senior executives (and especially the CMOs) start taking Social Media initiatives seriously, and lead from the front when it comes to use of Social Media, as survival and growth of their business rests on how effectively they leverage emerging tech tools.
Social Networking has far reaching implications for the marketing department and I recommend that CMOs setup a Social Media Task force that will advise them on how to quickly adapt and integrate their marketing operations into emerging Social Networking tools and applications. Sooner marketing department(s) adopt and start using Social Networking for engaging their customers better for their brand(s), else performance of their business will suffer.
Social CRM: Top priority for CMOs Not a week goes by without publication of findings from a study or a survey confirming growing reach of Social Media channels. Latest in this...
It is not uncommon to see companies restricting (or even worse, banning) use of Social Networking sites by their employees. I don’t think that this is a step in the right direction. If companies can trust their employees to run business, can’t they be trusted when it comes to using Social Media in an acceptable way?
IBM is a great example of how companies should handle employees’ use of Social Media. IBM has approximately 400,000 employees spread through out the world, still it allows them to use Social Media without much restrictions. Casey Hibbard has written an excellent blog post on how IBM uses Social Media to spur employee innovation (see this link).
As per Casey’s post, IBM lets employees communicate with each other and the public over Social Media channels without intervention. This in spite of the fact that IBM has:
53,000 members on SocialBlue (like Facebook for employees)
As many as 500,000 participants in company crowd-sourcing “jams”
50,000 in alum networks on Facebook and LinkedIn
Watch this CNBC interview with Adam Christensen, IBM’s Social Media Communications Manager and John Abell, New York Bureau chief, Wired.com. According to Adam, IBM’s job is to help employees go out and have conversations that they want to, so that they can lead the business they are involved in. Not allowing employees to use Social Media is “short sighted” and companies will be “missing an opportunity”. (watch this video for more)
To succeed in this new age, it is important to embrace and adopt changes brought about by Social Media. And for that to happen, it is critical that organizations have proper guidelines for Social Media use by their employees. Employees should be allowed to use Social Media freely within those guidelines. (for IBM’s guidelines, see thislink and for an excellent database of Social Media usage policies of 116 organizations, see this link).
I want to end this post by sharing a thought provoking video on how the workforce is changing in Social Media Age. Please watch this video and let me know if companies should restrict employees’ Social Media use.
Employees Are Social Media Marketers Excellent slideshare presentation by Gia Lyons, Strategic Consultant at Jive Software on Employees as Social Media Marketers. This presentation highlights how to effectively orchestrate Social...
Social Media and Social CRM being so new, one is often asked the question what is Social CRM and how is it different from “traditional” CRM?
Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty. Loyalty is defined as attitude towards a brand that inclines a customer to repurchase it and/or recommend it to others.
Social CRM and Social Media are more about building trust and managing loyalty with customers than about managing relationships or transactions, which are focus areas of “traditional” CRM.
Hope this answers the question. If not, please feel free to leave a comment:
President Barack Obama delivered his first State of the Union address on Wednesday to a joint session of Congress. This speech was televised live nationally.
Social Networking sites like Twitter were abuzz with tweets about President’s speech. See this video for an excellent analysis of tweets about State of the Union address. It underscores the importance of Social Media in reporting news in real-time with Geo-location.
CDC’s Social Media Initiatives Great Video on CDC’s Social Media initiatives. It underscores importance of senior leadership’s involvement in championing use of Social Media tools in any organization. Also...
Should the CEO Tweet? This is a hot topic of discussion among senior execs with strong opinions both in favor and against. But in practice, very few CEOs of large corporations are actively using Twitter. Findings of a study on use of Social Media tools by CEOs of Fortune 100 companies are shocking. It was found that among Fortune’s top 100 CEOs:
* Only 2 CEOs have twitter account
* Mere 13 have LinkedIn profile
* 81% do not have a Facebook page
* Only 2 Fortune 100 CEOs have more than 10 friends on Facebook
* Not one Fortune 100 CEO has a blog
Shouldn’t CEOs leverage growing reach and effectiveness of Social Media channels to reach out to their Customers, Employees and other stake holders?
In my opinion, they should. Of course, they need to be careful in what they write on their Facebook page or on Twitter. But they SHOULD use social media channels with necessary inputs from their PR, Media Relations and Legal departments. Social Media is all about bringing the “human touch” and CEOs being public face of corporations can use Twitter very effectively for this. For example, CEOs can tweet about what their company has done to help those affected by recent earthquake in Haiti. This can help generate a lot of goodwill for their corporate brand.
Zappos CEO is quoted as saying “if you don’t trust your employees to tweet freely, it’s an employee or leadership issue, not an employee Twitter policy issue”.
So true! Hope more CEOs and senior executives start actively using Social Media channels like Facebook and Twitter and allow their employees to do the same in a constructive way that will benefit everyone!
What do you think? Should CEOs and other senior executives use Twitter and Facebook? And should they allow employees in their company to use Social Media freely?