Subscribe to this blog:
Profile:

-
Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.
He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.
Dr. Harish currently lives in Dallas, Texas, USA and works as a Consultant focusing on Social CRM, E2.0 and Analytics. -
My Social Links:
Search this blog:
-
Tag Cloud:
Advocacy Arts Asia Augmented Reality Blogging Brand Cloud Computing CMO Collaboration Creativity CRM Development Economy Enterprise 2.0 Facebook HR Human Resource Innovation IT Leadership Loyalty Management Marketing Media MIT Motivational PR Privacy ROI SaaS sCRM SixthSense Social Business Social CRM Social Games Social Media Social Media Engagement Social Media ROI Social Media sCRM Social Networks Technology Tweets Twitter WOM Word of Mouth
WP Cumulus Flash tag cloud by Roy Tanck and Luke Morton requires Flash Player 9 or better.
Calendar of Blog Posts:
-
-
-
-

"Thoughts on Social CRM and Analytics" by Dr. Harish Kotadia is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. Permissions beyond the scope of this license may be available by contacting the author .
Tag Archives: ROI
Those who understand Social Media don’t talk about ROI
It is not uncommon to see people arguing passionately about “Social Media ROI”, thanks in part to discussion on the subject in Social and Mainstream Media. Businessweek recently published an in depth piece titled Beware Social Media Snake Oil.
It is important to remember that Social Media is just a medium for connecting with people (or [...]
Social Media Engagement and ROI
Social Media ROI is a hot topic of discussion in well, Social Media. SM “gurus” have suggested many ways of defining and measuring Return on Social Media Investment (ROI). Maddie Grand has compiled a list of six must read posts on the subject (http://www.socialmediatoday.com/SMC/137495)
Engagementdb has published a study that shows strong evidence that Social Media [...]













Social Media ROI for Dummies