Tag Archives: IT

How IT Services Companies can Thrive in the Age of Cloud

By Harish Kotadia, Ph.D. | Published: July 11, 2010
After a disappointing 2009, a year in which global tech spending fell by 4.2 percent, IT Services companies are experiencing renewed demand for their services as global tech spending rebounds this year and is set to rise by 3.8 percent, and touch $1.5 trillion according to market researcher IDC (for more, read this Businessweek article Tech [...]

How IT Services Companies can prepare for Social CRM opportunity

By Harish Kotadia, Ph.D. | Published: May 11, 2010
In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want to elaborate further on it by explaining HOW they can leverage this opportunity. First step is to understand how customers of clients are using various Social Media channels (like Facebook or Twitter). And since this [...]

Excellent Twitter Directory of Industry Analysts

By Harish Kotadia, Ph.D. | Published: October 20, 2009
Link to excellent directory of Industry Analysts to follow on Twitter – a must if you are connected with Tech or IT in any way: http://sagecircle.wordpress.com/directories/analyst-twitter-directory/

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  • Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.

    He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.

    Dr. Harish currently lives in Dallas, Texas, USA and works as a Consultant focusing on Social CRM, E2.0 and Analytics.

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    "Thoughts on Social CRM and Analytics"     by Dr. Harish Kotadia is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. Permissions beyond the scope of this license may be available by contacting the author .