Category Archives: Social Media

Great presentation on Social Networks

The Micro-Sociology of Networks View more documents from David Armano.

Great Presentation on Social Business by design

Social Business By Design View more documents from David Armano.

Social Media Marketing

Social Media: It's Not What You Say That Matters View more documents from Paul Isakson.

A Wiki of Social Media Monitoring Solutions

Check this link out for a great Wiki of Social Media Monitoring Solutions http://wiki.kenburbary.com/

Did you know?

Are you ready for Social Media Revolution?

Social Media and Marketing: Evolution or Revolution?

Social Media View more presentations from Alex Wong.

Social Media use by Fortune 100 companies

B M Social Media Fortune 100 View more documents from guest338fbe.

Role of Social CRM

Social CRM and Social Media are more about building & managing loyalty with customers than “managing relationship”, where loyalty is defined as attitude towards a brand that inclines a customer to repurchase it and/or recommend it to others.

  • About Dr. Harish Kotadia


  • Harish Kotadia, Ph.D.

  • Dr. Harish Kotadia has more than twelve years’ work experience as a hands-on CRM Program and Project Manager implementing CRM and Analytics solutions for Fortune 500 clients in the US.

    He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.

    Dr. Harish currently lives in Dallas, Texas, USA and works as Social CRM/CRM and Analytics Consulting Lead for Infosys Technologies. Views and opinion expressed in this blog are his own.




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