Category Archives: sCRM

Excellent Case Studies on Use of Social Media in Arts

By Harish Kotadia, Ph.D. | Published: October 22, 2009

Some great examples of how to leverage Social Media for Promoting Arts. Lessons learnt can very well be used in business too! Arts and Social Media View more presentations from kanter.

Some mind-blowing social media statistics

By Harish Kotadia, Ph.D. | Published: October 21, 2009

Some great statistics on Social Media: http://econsultancy.com/blog/4402-20+-more-mind-blowing-social-media-statistics

Social CRM – What can you learn from Early Adopters

By Harish Kotadia, Ph.D. | Published: October 20, 2009

Came across this wonderful preso on Social CRM that highlights importance of Social CRM and talks about experiences gained from being an early adopter in this area. I like slide 34 and 35 that focuses on pitfalls and success. Telstra – CRM / Social deck View more presentations from michaelbuckley.

Ten Commandments for Social Media Marketing

By Harish Kotadia, Ph.D. | Published: October 19, 2009

Excellent preso on 10 key principles to follow for Social Media Marketing Neil Perkin’s presentation from IPA Social Oct 09 View more documents from The_IPA. For each of these Social Media Marketing Principles, you can get more info from following blogs/people: 1. People not consumers – Mark Earls 2. Social agenda not business agenda – [...]

Excellent Wiki of Social Media Monitoring Solutions

By Harish Kotadia, Ph.D. | Published: October 18, 2009

A Wiki of Social Media Monitoring Solutions

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  • About Dr. Harish Kotadia


  • Harish Kotadia, Ph.D.


  • Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.

    He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.

    Dr. Harish currently lives in Dallas, Texas, USA and works as Social CRM, CRM Consulting Lead for Infosys Technologies. Views and opinion expressed in this blog are his own.






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