Category Archives: Innovation

Should Companies restrict Employees’ Social Media use?

By Harish Kotadia, Ph.D. | Published: February 2, 2010

It is not uncommon to see companies restricting (or even worse, banning) use of Social Networking sites by their employees. I don’t think that this is a step in the right direction. If companies can trust their employees to run business, can’t they be trusted when it comes to using Social Media in an acceptable [...]

Social Media: Platform or Provocation for Innovation?

By Harish Kotadia, Ph.D. | Published: December 23, 2009

Wanted to share two great panel discussion videos on “Social Media: Platform or Provocation for Innovation?” organized by USC’s Annenberg School of Communication and Journalism. Both are “long” videos, first one is 1 hour and 25 minutes and second one is 1 hour and 40 minutes. So without wasting any additional time on intro, I [...]

Social Media and Employee Engagement: Case Studies

By Harish Kotadia, Ph.D. | Published: December 19, 2009

Social Media can be effectively used “internally” within an organization to engage employees, the way it is used externally to engage customers. I want to share with you a good Slideshare presentation by Polly Pearson of EMC on Social Media: Strategy & Execution that has several good case studies on internal Social Networks. Notice the impact [...]

What DARPA’s Red balloon contest can teach Social Media Pros

By Harish Kotadia, Ph.D. | Published: December 6, 2009

The Defense Advanced Research Projects Agency (DARPA) recently announced a Network Challenge to mark the 40th anniversary of the Internet. This challenge required participants to discover exact position of 10 large, red weather balloons that DARPA placed at undisclosed locations across continental United States. The first person or team that identified all the locations correctly [...]

Demo: SixthSense

By Harish Kotadia, Ph.D. | Published: November 25, 2009

Great demo of SixthSense by Pattie Maes and Pranav Mistry of MIT Media Lab. Can’t wait to get one, take a look:

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Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.

He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.

Dr. Harish currently lives in Dallas, Texas, USA and works as a Consultant focusing on Social CRM, E2.0 and Analytics.
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"Thoughts on Social CRM and Analytics" by Dr. Harish Kotadia is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. Permissions beyond the scope of this license may be available by contacting the author .