How to Be a Social Media Change Agent

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01 How to Be a Social Media Change Agent

Excellent video on how to be a Social Media change agent, an interview with Josh Bernoff, vice president and principal analyst at Forrester Research.

Although this video is more than a year old, it is very much relevant in today’s context and worth watching again.

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  • Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.

    He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.

    Dr. Harish currently lives in Dallas, Texas, USA and works as a Consultant focusing on Social CRM, E2.0 and Analytics.

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    "Thoughts on Social CRM and Analytics"
    by Dr. Harish Kotadia is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. Permissions beyond the scope of this license may be available by contacting the author .