Comments on: Social Media: The New Front End of CRM System http://hkotadia.com/archives/2698 by Harish Kotadia, Ph.D. Tue, 15 May 2012 07:22:00 +0000 hourly 1 By: ASR http://hkotadia.com/archives/2698/comment-page-1#comment-3985 ASR Tue, 06 Jul 2010 02:47:10 +0000 http://hkotadia.com/?p=2698#comment-3985 I agree its front end of CRM, but many customers misuse these social media to publish false/wrong news, which is a very sad part :( I agree its front end of CRM, but many customers misuse these social media to publish false/wrong news, which is a very sad part :(

]]> By: ASR http://hkotadia.com/archives/2698/comment-page-1#comment-4058 ASR Tue, 06 Jul 2010 02:47:00 +0000 http://hkotadia.com/?p=2698#comment-4058 I agree its front end of CRM, but many customers misuse these social media to publish false/wrong news, which is a very sad part :( I agree its front end of CRM, but many customers misuse these social media to publish false/wrong news, which is a very sad part :(

]]> By: Jason Crm Smith http://hkotadia.com/archives/2698/comment-page-1#comment-4130 Jason Crm Smith Sat, 19 Jun 2010 07:15:00 +0000 http://hkotadia.com/?p=2698#comment-4130 I just attended this event. WIN HP mini Netbooks (5 Netbooks) and 100 Dynamics CRM online subscription (free for 6 months). The Dynamic Business Week is the event where you can experience the Social Customer Relationship Management (SCRM) community in action. This event offers you a unique opportunity to network with your peers, industry experts and Microsoft Dynamics CRM team members. Share ideas and knowledge— all in one place. Visit Dynamic Business Week by following this link. http://bit.ly/dsBBc4 . This event lets you interact with industry experts in the CRM and social CRM space and also with other attendees that are interested in SCRM . This is a virtual event with social media interaction built from ground up, the Virtual events platform used is http://social27.com and it is based on Windows Azure platform. http://www.microsoft.com/windowsazure/ I just attended this event.

WIN HP mini Netbooks (5 Netbooks) and 100 Dynamics CRM online subscription (free for 6 months).

The Dynamic Business Week is the event where you can experience the Social Customer Relationship Management (SCRM) community in action. This event offers you a unique opportunity to network with your peers, industry experts and Microsoft Dynamics CRM team members. Share ideas and knowledge— all in one place.

Visit Dynamic Business Week by following this link. http://bit.ly/dsBBc4 .

This event lets you interact with industry experts in the CRM and social CRM space and also with other attendees that are interested in SCRM .

This is a virtual event with social media interaction built from ground up, the Virtual events platform used is http://social27.com and it is based on Windows Azure platform.

http://www.microsoft.com/windowsazure/

]]> By: Harish Kotadia, Ph.D. http://hkotadia.com/archives/2698/comment-page-1#comment-3964 Harish Kotadia, Ph.D. Fri, 18 Jun 2010 03:22:45 +0000 http://hkotadia.com/?p=2698#comment-3964 Thanks Scott @SAPCRM_observer for visiting my blog and sharing your thoughts. Much appreciated!<br><br>Harish Kotadia, Ph.D. Thanks Scott @SAPCRM_observer for visiting my blog and sharing your thoughts. Much appreciated!

Harish Kotadia, Ph.D.

]]> By: Harish Kotadia, Ph.D. http://hkotadia.com/archives/2698/comment-page-1#comment-3963 Harish Kotadia, Ph.D. Fri, 18 Jun 2010 02:58:13 +0000 http://hkotadia.com/?p=2698#comment-3963 Thanks Mstrohlein for visiting my blog and for your comment. Please check out my definition of Social CRM - Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty (for more see this: <a href="http://hkotadia.com/archives/1648" rel="nofollow">http://hkotadia.com/archives/1648</a> )<br><br>What I have tried to highlight in this post is how Social Media have become the new front end of CRM "systems" - not CRM.<br><br>Hope this helps,<br><br>Harish Kotadia, Ph.D. Thanks Mstrohlein for visiting my blog and for your comment. Please check out my definition of Social CRM – Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty (for more see this: http://hkotadia.com/archives/1648 )

What I have tried to highlight in this post is how Social Media have become the new front end of CRM “systems” – not CRM.

Hope this helps,

Harish Kotadia, Ph.D.

]]> By: Mstrohlein http://hkotadia.com/archives/2698/comment-page-1#comment-3954 Mstrohlein Wed, 16 Jun 2010 15:45:28 +0000 http://hkotadia.com/?p=2698#comment-3954 It's neither--Social CRM is a philosophy, a culture, and a way of doing business--the tools you describe are merely a means to the end of implementing Social CRM. Focusing on tools such as text and predictive analytics and "storing relevant results" will merely perpetuate the notion that software tools are the heart of SCRM. It's neither–Social CRM is a philosophy, a culture, and a way of doing business–the tools you describe are merely a means to the end of implementing Social CRM. Focusing on tools such as text and predictive analytics and “storing relevant results” will merely perpetuate the notion that software tools are the heart of SCRM.

]]> By: Scott Wallask http://hkotadia.com/archives/2698/comment-page-1#comment-3953 Scott Wallask Wed, 16 Jun 2010 13:23:19 +0000 http://hkotadia.com/?p=2698#comment-3953 I agree that it's useful to think of social media as the front end of CRM, simply because of how rapidly social media can affect a company's standing on the web (particularly is something bad happens, like BP's oil spill). I don't think of middleware as something a customer can directly alter, but perhaps I'm oversimplying things in that regard. I agree that it's useful to think of social media as the front end of CRM, simply because of how rapidly social media can affect a company's standing on the web (particularly is something bad happens, like BP's oil spill). I don't think of middleware as something a customer can directly alter, but perhaps I'm oversimplying things in that regard.

]]>