Comments on: 8 Must Read Blog Posts on Social CRM

By: Harish Kotadia, Ph.D.

Harish Kotadia, Ph.D. — Mon, 14 Jun 2010 18:30:03 +0000

Thanks @ErikPosthuma for your kind words. Much appreciated!

Harish Kotadia, Ph.D.

By: Harish Kotadia, Ph.D.

Harish Kotadia, Ph.D. — Mon, 14 Jun 2010 18:30:00 +0000

Thanks @ErikPosthuma for your kind words. Much appreciated!

Harish Kotadia, Ph.D.

By: erikposthuma

erikposthuma — Fri, 11 Jun 2010 10:07:50 +0000

Thanks for the posts!

By: Harish Kotadia, Ph.D.

Harish Kotadia, Ph.D. — Thu, 03 Jun 2010 02:16:19 +0000

Thanks Scott for visiting my blog and for your kind words. Social Media may resemble the “wild, wild west” and it may seem “uncontrolled” from a company's point of view – but this are the exact reasons we need to have a Social CRM strategy in place – because you cannot control what is being said on Social Media channels, so atleast as a risk mitigation strategy, better engage your customers and prospects.

Thanks again for your comment, much appreciated!

Harish Kotadia, Ph.D.

By: Scott Wallask

Scott Wallask — Mon, 24 May 2010 15:55:50 +0000

Good list with some interesting thoughts regarding social media as a business strategy. I called social media the "wild, wild west" of the Internet in an earlier blog post on the Insider Learning Network: http://tinyurl.com/34ensvy
It's tricky to think of a business strategy that relies on such an uncontrolled medium.