Social CRM is a very popular term these days on Social Networking sites like Twitter and Facebook. But in spite of all the buzz surrounding the term, there’s lot of confusion as to what it means and how it can help business.
To answer some of the questions, here is a list of eight must read blog posts on Social CRM. Happy Reading!
- 2010: Year of Social CRM
- Definition of Social CRM – Explained!
- Definition of Social CRM – Questions & Answers
- How Customer Engagement Will Determine Winning Brands in Social Era
- Social CRM: Take the Leap of Faith
- Brand Crisis and Social Media
- Social CRM: Don’t wait for Social Media “Oil Slick”
- 5 Lessons Social CRM can Learn from CRM
Related posts:
- Definition of Social CRM – Questions & Answers In my previous post titled Definition of Social CRM – Explained!, I provided a detailed explanation about what is Social CRM. I received many excellent comments...
- Definition of Social Customer Relationship Management (CRM) – Explained! In one of my earlier post, I defined Social CRM as follows: Social CRM is the business strategy of engaging customers through Social Media with...
- Social Media: For Artists, Small Biz and Non-profit Organizations I am writing this post on a hot Sunday afternoon in Dallas, Texas, where the temperature outside is 104 F/40 C. So as an antidote,...
- Social Media and “real-time” Word of Mouth Excellent panel discussion at LeWeb Paris 2009 on How brands and marketing have to adapt to this new worldwide real time “word of mouth”. Panelists...
- Those who understand Social Media don’t talk about ROI It is not uncommon to see people arguing passionately about “Social Media ROI”, thanks in part to discussion on the subject in Social and Mainstream...
