Social Media Vision 2020

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Excellent interview of Chris Brogan by David Thomas of SAS Institute on biggest change Social Media will bring to the way we do business.

Social Media according to Chris Brogan:

  • Lot of light as compared to heat
  • Puts human face back on Business
  • Big companies have a chance to feel small and human again
  • Individuals have an opportunity to compete with bigger organizations like never before

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    Big companies have a chance to feel small and human again.

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  • About Dr. Harish Kotadia


  • Harish Kotadia, Ph.D.


  • Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.

    He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.

    Dr. Harish currently lives in Dallas, Texas, USA and works as Social CRM, CRM Consulting Lead for Infosys Technologies. Views and opinion expressed in this blog are his own.






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