Results of CMO Club Weekly Poll published on BW blog made some interesting reading. Question that was asked was “Which of your groups is best equipped to help you with your social media efforts today?” 114 CMOs responded:
- 65.6% In House
- 15.6% Interactive Agency
- 9.4% PR Firm
- 9.4% Social Media Agency
- 0% Creative/Ad Agency
Why majority of respondents preferred In House Agency rather than entrusting the work to outside firms?
Answer lies in the fact that Social Media is still a very new subject and unexplored medium – constantly evolving. More importantly, Social Media/Interactive/PR/Creative/Ad agencies have not done a good job of defining their offerings and articulating them well to clients. And in absence of any well defined service offerings from agencies, clients prefer to do Social Media in-house.
What Can agencies do to remedy the situation?
- Come out with well defined service offerings
- Articulate their service offerings well to clients
- Offer a result oriented approach to induce clients to try out Social Media
- Hire best available talent who understand Social Media well and how to leverage it for Brand Promotion
Agencies will have to take a lead on this and guide their clients. Early birds will get the best returns! What do you think?