Thoughts on Social CRM and Analytics

Wanted to share two great panel discussion videos on “Social Media: Platform or Provocation for Innovation?” organized by USC’s Annenberg School of Communication and Journalism. Both are “long” videos, first one is 1 hour and 25 minutes and second one is 1 hour and 40 minutes. So without wasting any additional time on intro, I would let you dive right into these two great videos and hear directly from the masters. Enjoy! (just in case if there are any streaming issues, disable the “HQ” mode by clicking on it).

Panel 1: On Social and Technological Innovation being brought about by Social Media:

Panel 2: Implications of Social Media to business:

Related posts:

1. Enterprise 2.0 and Internal Innovation Process
2. Social Media turning Marketers into Media Companies?
3. Should Companies restrict Employees’ Social Media use?
4. @HKotadia’s Tweets on Social Media and Social CRM on December 23, 2009
5. Social CRM: Top priority for CMOs