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Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.
He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.
Dr. Harish currently lives in Dallas, Texas, USA and works as a Consultant focusing on Social CRM, E2.0 and Analytics. -
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"Thoughts on Social CRM and Analytics" by Dr. Harish Kotadia is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. Permissions beyond the scope of this license may be available by contacting the author .













Social Media and Employee Engagement: Case Studies
Social Media can be effectively used “internally” within an organization to engage employees, the way it is used externally to engage customers. I want to share with you a good Slideshare presentation by Polly Pearson of EMC on Social Media: Strategy & Execution that has several good case studies on internal Social Networks.
Notice the impact of engaged employees on business outcomes on slide no. 4. I also like the mantra on slide 23:
Time has come for HR managers to be passionate about Social Media and embrace Social Networking in a big way so that their most precious resource, namely employees, remain engaged and continue to deliver outstanding business results.
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