Social Media and Employee Engagement: Case Studies

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Social Media can be effectively used “internally” within an organization to engage employees, the way it is used externally to engage customers. I want to share with you a good Slideshare presentation by Polly Pearson of EMC on Social Media: Strategy & Execution that has several good case studies on internal Social Networks.

Notice the impact of engaged employees on business outcomes on slide no. 4. I also like the mantra on slide 23:

  • Be Found.
  • Be True.
  • Be Talked About.

Time has come for HR managers to be passionate about Social Media and embrace Social Networking in a big way so that their most precious resource, namely employees, remain engaged and continue to deliver outstanding business results.

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  • About Dr. Harish Kotadia


  • Harish Kotadia, Ph.D.


  • Dr. Harish Kotadia has about ten years’ work experience as a hands-on CRM Program and Project Manager implementing CRM solutions for Fortune 500 clients in the US.

    He also has about five years’ work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations.

    Dr. Harish currently lives in Dallas, Texas, USA and works as Social CRM, CRM Consulting Lead for Infosys Technologies. Views and opinion expressed in this blog are his own.






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